Monthly Payments On Dirt Bike

Newpay FAQs

Information technology's great being able to spread the toll when you buy, simply you lot always need to do your research on finance. We've gathered the most frequently asked questions, from how it works to how much it costs, to give you peace of mind most Newpay.

How do I log in and manage my credit account?

Login to your credit account > Delight click on the button on the bottom right of this page and then click the "Log in" button and follow the instructions.

newpay button

What is Newpay?

It's a flexible finance business relationship provided by NewDay. With it, you could enjoy a credit limit of up to £2,500 to spend everywhere you come across the Deko and Newpay in the checkout, forth with various payment program options – an instalment plan, flexible credit. So, yous can repay the balance notwithstanding suits you lot best. Merely bear in mind, the interest charge per unit, credit limit and payment plans you lot're offered volition be based on a credit check.

Who is NewDay?

NewDay volition be your finance lender, and emails about Newpay will often come from them. So, recall to keep an eye out for their name while you're scrolling through your inbox.

Is there a minimum spend?

That depends which payment plan you choose. There'south no minimum spend if you desire to use the flexible credit payment programme. But for an instalment plan, in that location's a minimum spend of £100, which includes the cost of any extra services you might need (e.grand. installation, recycling, etc.).

Tell me more about the awarding process…

Can I utilise for Newpay?

Anyone can apply for Newpay, as long as y'all:

Are 18 years or over and take a regular income
Are a permanent Britain resident and have lived in the U.k. for the last 12 months (unless y'all are HM Armed Forces Personnel)
Have a current UK bank account
Have a valid email address and mobile phone number
Don't accept an existing Newpay account

Can I still apply if I have bad credit?

Of course, but just be aware that not everyone volition be accepted for information technology. It's worth remembering that NewDay will have to run a credit check as part of your application. So, your credit score will be taken into account when NewDay make up one's mind if yous'll be approved for Newpay.

When will I notice out if I've been accepted for Newpay?

It should merely accept 5-10 minutes to employ, and you should discover out straight away. There are occasions where NewDay might refer the decision to an underwriter to assess. If this happens, they might contact y'all for a flake more information before they determine if yous've been accustomed.

Will you practise a credit cheque?

Yes, NewDay will always carry out a credit search. They run a no chance eligibility check first though, to tell you if they call back you'll be eligible for Newpay.

Will my credit rating be afflicted?

The beginning no-risk eligibility check won't touch on your credit rating. But the full credit check might, and information technology'll be recorded against your credit file.

What will you do with the information I give you?

There are details of how NewDay use your information to make a responsible lending decision in their privacy policy.

Where can I get a copy of my credit understanding?

It's easy – just give NewDay's customer services a call on 03308380170. They can send you a copy of the agreement at any fourth dimension while you've got an Newpay account.

If my application's declined, can I utilize for Newpay once more?

You tin reapply, but we'd suggest non doing it immediately. The best thing to exercise is to bank check your credit score and credit report online, then nosotros'd advise waiting vi months before you apply once more.

If my application'due south declined, can I appeal the determination?

Yep – you lot're more than welcome to appeal the conclusion, please telephone call NewDay on 03308380170. Bear in heed that you'll have one month to submit your entreatment once NewDay has told you lot well-nigh their decision.

If I change my heed, tin can I cancel my Newpay application?

Unfortunately, yous tin can't cancel the application. But, once your Newpay account is set up, yous can withdraw from the understanding and close your account – just behave in listen that you'll have to repay any money you owe NewDay, including any interest. When y'all get an email from NewDay to confirm your credit limit, yous'll have 14 days to close the business relationship. You can do this by calling their customer services on 03308380170. They'll tell you how much y'all owe and how to pay it, then y'all'll take 30 days to repay it.

I've been accepted for Newpay, now how do I use it?

Can I pay a deposit?

No, unfortunately deposits and dissever payments (across diverse payment methods, eg. card and PayPal) can't be taken.

When tin can I start using Newpay?

Your Newpay business relationship will be ready to use straight later you lot've signed your credit agreement. So y'all can end making your buy.

Can I have more than ane buy on the same payment plan?

Of grade – if y'all need to buy a few items at once, just add them all to the basket at the same time. When you lot choose a payment method, simply select one programme to pay for all of the products together.

What happens if I need to return an particular?

If you've paid using Newpay simply determine to return the product, the cost of the item will be refunded and put back into your Newpay account. If this refunded amount covers the whole cost of the items, the payment plan volition exist cancelled and you lot won't have to make any payments. Only, if some involvement has built up the refunded amount might non articulate the rest in your business relationship. In this case, you'll however have to pay the previously agreed monthly payments to clear the balance.

When and how volition I get a statement?

You lot'll become monthly statements electronically (these are called eStatements), and you can view them on your Online Account Manager. NewDay will send yous an email every time an eStatement is sent to you and is gear up to run into. So, please remember to tell NewDay if your email address changes.

Talk me through the costs that are involved.

How do I make a payment?

A few days after creating your Newpay account, yous'll get an email from NewDay asking you to ready an Online Account Manager with them. Here, you can edit your details and view transactions. So, when you're making a payment, only visit your NewDay Online Business relationship Manager and follow the quick and easy steps.

Are there whatever extra hidden costs to Newpay?

The only other payment that could exist applied to your account is a late payment fee. But, if in that location are any other costs, you tin find more data well-nigh them in your Credit Agreement.

When does NewDay accuse involvement?

NewDay starts charging involvement when a transaction's been made (including any applicable fees), until information technology'southward been fully paid off. On an instalment plan, it's from the appointment the plan is gear up up until information technology's repaid in full.
Yous are not charged interest on purchases (not including those made on an instalment program) fabricated during your terminal argument catamenia if you repay your outstanding balance by the due engagement, and if you repaid the previous month'south outstanding balance on time.

NewDay charges interest on all fees, but not on default fees until at to the lowest degree the 29th day subsequently they have told you about the default fee being charged. They work out interest daily and add it to your account on your monthly statement engagement.

What should I do if I'm having financial difficulties?

If you're struggling to make payments towards your balance, please call NewDay's customer services as soon as possible – they'll be able to make suggestions on how to help. Their number is 03308380170.

What happens if I can't afford my monthly instalment payment?

If you can't beget to pay the stock-still monthly instalment, that's OK – information technology's optional, and so you won't go into deficit if yous tin can't pay it. But, it means that your payment plan will exist cancelled and you'll be moved onto the flexible credit business relationship. On this new programme, you lot must at to the lowest degree pay the monthly minimum amount, but yous can pay more when you lot can afford information technology. If this happens, interest volition start being charged at your standard rate, and if you've set upwards a Directly Debit, information technology'll automatically exist adjusted so NewDay won't collect any monthly instalment payments.

What'due south the credit limit all about?

What is a credit limit?

This is the maximum corporeality you may borrow on your Newpay account. The amount you're offered is based on NewDay's assessment of your application, which includes the data yous gave u.s. and the result of the credit cheque.

How practice I modify my credit limit?

If yous desire your credit limit to exist increased or decreased, you lot tin simply log on to your Online Business relationship Managing director or phone call NewDay's customer services on 03308380170. They always keep an eye on your account to see how you're getting on – they need to encounter that your account is well-managed, and that yous're making payments on time over a number of months before they can offer an increase. It'southward best to keep your account up to date, every bit this will meliorate your chances of getting an increment accustomed. To do this, brand sure y'all stay within your credit limit and pay at to the lowest degree the contractual minimum payment each month.

How do I manage my accounts?

How do I change the details on my Newpay business relationship?

Please visit your NewDay Online Account Director to modify the details on your Newpay business relationship, and follow the instructions on there.

What happens if I don't recognise a transaction on my account or I suspect fraud?

Please contact NewDay's customer services as before long as possible. Delight remember that phone calls may be recorded or monitored for training and security purposes.

Can I close my Newpay account?

Of course. Just log on to your Online Account Managing director, and follow the instructions. Here, you tin can easily change the details of your account. You won't have to pay whatever penalties, costs or charges for closing your Newpay account.

Who can I talk to near Newpay?

Who tin I contact if I have any more questions well-nigh my Newpay account?

If you have whatsoever questions, information technology's really like shooting fish in a barrel to contact NewDay's customer service line on 03308380170. It's open Mon - Friday 9am-7pm, Saturday 9am-5pm and Sunday 10am-4pm. Please remember that calls will be charged at the standard national rate, and the cost may vary for mobile phone companies and operators. Calls may also be recorded or monitored for training and security purposes.

What should I do if I'm unhappy with how the process has gone?

If you're unhappy with how we've dealt with your Newpay plan or application, and yous wish to make a complaint, please contact the states as soon equally possible and we'll do our best to put things right. If y'all're not happy with our determination post-obit a complaint and y'all wish to have it further, you tin enquire the Fiscal Ombudsman Service to review your complaint.

If you want to find out more nigh each payment plan, please visit your Online Business relationship Manager, or feel complimentary to scan through these pages.

NewDay Finance Client Services:

PHONE: 03308380170